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Connect with your Customers via their Most Preferred Channel - WhatsApp
World's most popular instant messaging app with 1.5 monthly users globally 40% increase in usage in 2020 100 billion messages a day. People find Whatsapp very convenient to use. Smart Enterprises Leverage Focals’ Whatsapp Business Solutions for -
Better Relationship
Choose a template, use drag & drop builder to add blocks.
Smoother Operations
Customize with content & branding tools to charm your audience.
Higher Conversion Rates
Automate & Schedule mails custom lists. Try A/B Testing.
Whatsapp Business Solutions
Allows Enterprises to Communicate with Customers in Two Ways
Customer Care
Show your customers that you care. Activate your Whatsapp Business API to allow customers to raise product related queries and concerns. In turn, your customersupport agent will -
- Respond to customer queries instantly.
- Provide quick support
- One on one conversations to resolve product or service related issues.
- Get real-time feedback
Notification
Send alerts and notifications to your opted-in customers over WhatsApp.
Media message templates enable you to include images, videos and downloadable documents such as invoices etc. To make it super easy for your customers, you can send – Invoices
- E-receipts
- Real-time locations for error-free delivery.
- Downloadable documents for quick- response.
- Financial transaction alerts
- E-tickets for events, movies
- E-invites for weddings, personal events
- Flight boarding passes
- Video promos
- Education videos
How are enterprises using WhatsApp for their customer benefits?
WhatsApp Broadcast
With 50% OPEN RATE of welcome mail, WOW your first timers in your own style and make them your best buddies.
Whatsapp CRM
Easily create and send personalized regular newsletters campaigns. Don’t leave your customers alone.
24x7 WhatsApp Chatbots
Send focussed call-to-action for your new product or service promotion to a large no of recipients. More effective than Ads.
Advantage Focals
Power Up Your Business with WhatsApp
Zero Geographical Boundaries
With WhatsApp being available across 100 countries, you can connect to your customers without worrying about geographical boundaries.
Utilize Interactive Templates
Use preset query templates to help your customers select from within the chat options and get quick answers.
Language Barriers No More
WhatsApp is available in over 40 languages. With Focals’, you can connect to your customers in their native language.
Create Brand Awareness
Let your customers connect to your brand. Update your business hours, website, and address, among others on your WhatsApp profile.
End-to-End Encryption
All the communication between you and your customers is secured with the help of end-to-end encryption.
Enables 2-way communication
Make your customers feel empowered by allowing real-time communication where they have their say.
Quick & Interactive Buttons
Save your customers’ time and typing efforts by enabling quick call-to-action and reply buttons. Get instant responses and provide faster resolutions.
Onboarding Support
Get proper training around implementing preset messaging templates.
Seamless Data Integration
Allow an easy flow of data for real-time information and updates to your customers.
Looking for a user-friendly and comprehensive EMAIL Marketing Platform?
Focals – All-In-One digital marketing communication platform you can trust.
