Virtual Call Center

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Go Virtual with your business

Make your Business Omnipresent with Focals Virtual Call Services that best suit your business needs.

Manage calls - Anytime, Anywhere

Virtual no software allows you physical freedom. Forward virtual no to personal mobile numbers and do business on the go.

Serves Startups, SMBs & Enterprise

Whatever be the size of your company, you cannot ignore the power of connectivity. Pricing

Increase Call Pick up rate

Enables handling 50 calls at the same time and increase call pick up rate by 70-80%

Protect Employee & Client Identity

Virtual calling software allows number masking hence, safeguards the identity of caller and receiver

Boost Productivity

Smart routing helps make use of each agent and hence, increase your organizational productivity.

Gain & Retain More Leads

Helps customers connect with your agents in no time. Track, record and respond to every call. Decrease customer attrition.

Inbound Virtual Calling Services

Anytime, Anywhere

Answer your customer queries 24x7 without any delay. Utilize your offices in different geographical locations optimally.

Smart Calling

Smart call routing clubbed with IVR for a superb inbound call experience.

Customize Queuing

Customize inbound call queues to the right departments or agents.

Smart Call Back

Smart system takes note of the missed call, automatically dials that customer, and connects with the agent.

Client Dashboard

Your agents would see callers all details eg order or ticket history. Hence, serve them efficiently.

Sync with CRM

Allows customer update/ information sync with your company CRM for your internal purpose.

IVR – Interactive Voice Response

Configure your Focals’ virtual numbers with IVR. Interact and route calls to the respective departments. IVR, your virtual receptionist understands customer’s needs based on one’s voice or dial input and responds accordingly by -

Playing a pre-recorded voice message

Transferring Calls to agents

Asking customer to record voice

Advantage Focals

Achieve High-Level Customer Satisfaction with Focals' Superior Cloud Based Inbound Solutions

Go GloCal

Focals’ robust cloud communication platform helps you reach globally and connect with your local customers to provide them superior experience.

Scalable & Flexible

Our in-house Omnichannel Infrastructure, i.e. One Platform – Many channels, allows your businesses to grow at its own pace by creating a perfect communication-mix.