Go Virtual with your business
Make your Business Omnipresent with Focals Virtual Call Services that best suit your business needs.
Manage calls - Anytime, Anywhere
Virtual no software allows you physical freedom. Forward virtual no to personal mobile numbers and do business on the go.
Protect Employee & Client Identity
Virtual calling software allows number masking hence, safeguards the identity of caller and receiver
Inbound Virtual Calling Services
Answer your customer queries 24x7 without any delay. Utilize your offices in different geographical locations optimally.
Smart call routing clubbed with IVR for a superb inbound call experience.
Customize inbound call queues to the right departments or agents.
Smart system takes note of the missed call, automatically dials that customer, and connects with the agent.
Your agents would see callers all details eg order or ticket history. Hence, serve them efficiently.
Sync with CRM
Allows customer update/ information sync with your company CRM for your internal purpose.
IVR – Interactive Voice Response
Configure your Focals’ virtual numbers with IVR. Interact and route calls to the respective departments. IVR, your virtual receptionist understands customer’s needs based on one’s voice or dial input and responds accordingly by -
Achieve High-Level Customer Satisfaction with Focals' Superior Cloud Based Inbound Solutions
Focals’ robust cloud communication platform helps you reach globally and connect with your local customers to provide them superior experience.
Scalable & Flexible
Our in-house Omnichannel Infrastructure, i.e. One Platform – Many channels, allows your businesses to grow at its own pace by creating a perfect communication-mix.
Get to know the service gaps. Optimize wait times and improve queries resolution.
99.99% Up Time
Our cloud technology serves you to the accuracy of 99.99% uptime.
Easy CRM Integration
Our API is easy to intefrate with CRMs and integrates swiftly across all channels.
Intuitively routes and distributes calls to available agents based on customer priority and ensures high effeciency.