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Virtual Call Centre Services
More flexibility, More productivity at Lesser costs
- Improves Customer Service
- Zero Infrastructure
- Makes Remote Working Easy & Flexible
Go Virtual with your business
Make your Business Omnipresent with Focals Virtual Call Services that best suit your business needs.

Manage calls - Anytime, Anywhere
Virtual no software allows you physical freedom. Forward virtual no to personal mobile numbers and do business on the go.

Serves Startups, SMBs & Enterprise
Whatever be the size of your company, you cannot ignore the power of connectivity. Pricing

Increase Call Pick up rate
Enables handling 50 calls at the same time and increase call pick up rate by 70-80%

Protect Employee & Client Identity
Virtual calling software allows number masking hence, safeguards the identity of caller and receiver

Boost Productivity
Smart routing helps make use of each agent and hence, increase your organizational productivity.

Gain & Retain More Leads
Helps customers connect with your agents in no time. Track, record and respond to every call. Decrease customer attrition.
Inbound Virtual Calling Services

Anytime, Anywhere
Answer your customer queries 24x7 without any delay. Utilize your offices in different geographical locations optimally.

Smart Calling
Smart call routing clubbed with IVR for a superb inbound call experience.

Customize Queuing
Customize inbound call queues to the right departments or agents.

Smart Call Back
Smart system takes note of the missed call, automatically dials that customer, and connects with the agent.

Client Dashboard
Your agents would see callers all details eg order or ticket history. Hence, serve them efficiently.

Sync with CRM
Allows customer update/ information sync with your company CRM for your internal purpose.
IVR – Interactive Voice Response
Configure your Focals’ virtual numbers with IVR. Interact and route calls to the respective departments. IVR, your virtual receptionist understands customer’s needs based on one’s voice or dial input and responds accordingly by -
Advantage Focals
Achieve High-Level Customer Satisfaction with Focals' Superior Cloud Based Inbound Solutions

Go GloCal
Focals’ robust cloud communication platform helps you reach globally and connect with your local customers to provide them superior experience.

Scalable & Flexible
Our in-house Omnichannel Infrastructure, i.e. One Platform – Many channels, allows your businesses to grow at its own pace by creating a perfect communication-mix.

Detailed Analytics
Get to know the service gaps. Optimize wait times and improve queries resolution.

99.99% Up Time
Our cloud technology serves you to the accuracy of 99.99% uptime.

Easy CRM Integration
Our API is easy to intefrate with CRMs and integrates swiftly across all channels.

Intelligent Routing
Intuitively routes and distributes calls to available agents based on customer priority and ensures high effeciency.
Start your virtual call center today. Be Unstoppable!
VIRTUAL IS THE NEW REAL!
Start your virtual call center today. Be Unstoppable!