Cloud Telephony for a Better Customer Experience
In retail, providing quick resolution to your customer queries on phone plays a crucial role. Focals' integrated communication will help eliminate barriers and bring up your customer satisfaction exponentially.
Single Number for all Communication
Use a single number for all your customer calls. With the help of Focals’ cloud calling solution, your customers can reach out to your one or many outlets through a single number. Track and analyze all the communication/calls to improve customer experience.
Leverage the benefits of automated calls and SMS to let your customers know about your new products, ongoing sales & discounts, and festive offers, among others without having to go through the hassle of manually creating and sending SMS or calling campaigns.
Enhanced customer experience
Audit the calls to do better next time. Record all the customer communication to reflect back and know which practices are to be followed and what needs to be improved to provide excellent customer experience.
Measure your Marketing ROI
Know the ROI on each campaign. Measure the effectiveness of your advertisement campaigns by using a virtual number on all the marketing material – be it print, hoardings, or brochures. Easily map the number of calls received to know what worked the best for you.
Get real-time customer feedback via calls and SMS right after a customer has left the store. Analyze and work on the customer suggestions to provide the best experience to the very next customer