How Focals Can Help Government & PSUs?
Focals' highly secure, scalable, and affordable onmi-channel communication platform can help the government sectors optimize their outreach. Whether awareness campaigns, addressing and resolving public queries, notifying & updating information to the masses, etc, our cloud telephony and CRM are ideal for Government and PSU sectors' reaching out to the masses and large internal departments,
Setting Up Public Helpline nos
Want to make it easy for people to reach out to the right department whether for inquiries, redressals, or even during disaster management? We will help set up helplines and/or toll-free support numbers in no time. We will help you take care of high-volume traffics without any interruptions and stand by you in your process of connecting with the masses. And, we are able to achieve this with the help of sound technology and scalable platform.
Bulk SMS Updates
Whether you want to send general bulk SMS campaign messages to the masses, or notify/update your large public sector employees, or want to send personalized text messages in bulk, Focals will help you set it all up. Want to customize your messages with your brand name? You will be able to do that with Customized Sender ID.
Automated Calls for Create Awareness Campaigns
Want higher engagement for your campaigns? Whether it is a health awareness campaign or about sharing critical information, nothing works better than a simple voice call when want to touch the heart's chords. We will help set up your voice call campaigns and reach out to the remote corners of the country. We will provide you with Focals' friendly dashboard, where you upload your pre-recorded message, upload the contact details of your receivers, and schedule calls.
Support People with Focals' Smart IVR
All you need is an automated routing mechanism for smooth functioning when millions of people want to reach out to you at the same time. Smart IVR is the answer. We will help you club your single virtual no with IVR and help people navigate to the right departments and personnel. Now, easily give support, conduct polls or feedback surveys over a call with Focals' IVR with a human touch.