How your eCommerce Businesses can Benefit from Focals' Services?
Focals’ powerful tools will help provide an enhanced shopping experience to your customers. From lead generation to order placement, delivery tracking, updating your clients and finally, client feedback.
Provide a Personalised Shopping Experience
Show them what they like. Based on your customers’ past preferences and choices saved in a cloud-based CRM, show them the products they are most likely to buy.
Timely notify and update
Send timely notifications to your customers about their order status, delivery date, and other information in their preferred mode of communication – be it through emails, bulk SMS, RCM (Rich Communication messaging) or/and Whatsapp chatbots.
Customise Your Campaigns
Make your communication more relevant. Focals allows you to send them personalized email/SMS campaigns, based on customer behavior, their cart status, their previous purchases, etc.,
Build Solid Customer Data Base
Grow your opt-in database. Let your customers send a text, reply to an email, or simply give you a missed call to opt-in for your regular updates and promotional offers.
Scale up your eCommerce Business
With our cloud-based technology, it's very easy for you to scale up your e-commerce operations as you grow.
Let IVR resolve general queries from customers before they reach your support agents. Route the calls to the right department if/when require human interactions.
Enhance Customer Security
Safeguard customer details such as phone numbers and email addresses from getting shared with third-party vendors. Enable two-factor authentication to reduce the chances of financial or/and identity thefts.
Insights & Marketing ROI
Get real-time statistics and analytics to help you make informed decisions. Analyze the effectiveness of your marketing campaigns with the help of customized and deep links. The number of leads conversion from each advertisement or campaign can help you understand which channel of communication works the best for you.
Run Automated Customer Surveys
Run quick post-purchase surveys related to product quality, delivery, and purchasing experience. Use a communication mix to get maximum responses and strategize better.
Reduce costs & increase ROI. Focals’ solutions are cloud-based, allowing you to cut down massively on CAPEX.
Help your agents to make informed conversations. Integrate all the communication channels to Focals’ CRM and save all the customer details in a single interface.
Say Goodbye to Maintenance Hassles
No fixed assets equals no infrastructure maintenance. Focals’ cloud-based solutions provide a smooth user experience and resolves issues instantaneously.